Find answers to common questions about how trading works on our platform, including supported assets, leverage, trading hours, fees, and how to start placing trades with confidence.
To place a trade, simply log into your account, choose the asset you want to trade, select the trade size, set your stop loss and take profit levels, then click “Buy” or “Sell” depending on the direction of your prediction.
Our platform operates 24/5 for most markets, with Forex and major indices available from Monday to Friday. Cryptocurrency trading is available 24/7. Specific asset hours are listed in the asset details section.
We offer commission-free trading on most accounts, but spreads apply. Some advanced account types may have tighter spreads with a small commission per trade. Overnight swap fees may also apply to leveraged positions held overnight.
Yes, our platform supports automated trading through expert advisors (EAs), APIs, and trading bots, depending on the platform version you use (e.g., MT4, MT5, or custom integrations).
We offer a range of educational resources including webinars, video tutorials, market analysis, and a trading academy.
Experiencing issues with the platform? This section covers technical troubleshooting, platform compatibility, login problems, and how to get in touch with our support team for fast assistance.
First, make sure you're entering the correct username and password. If you still can’t log in, try resetting your password using the "Forgot Password" link. If the issue persists, please contact our support team via live chat or email.
Check your internet connection and try clearing your browser’s cache and cookies. If you’re using the desktop app, make sure it’s updated to the latest version. You can also try switching devices or browsers. If none of these work, reach out to technical support.
There are several possible reasons: market conditions (like slippage or volatility), insufficient margin, or connection issues. You can review the trade history for more details, and if you believe there was a technical error, please send a screenshot to support for investigation.
Yes, you can access your account across multiple devices including desktop (Windows/macOS), web browsers, and mobile apps (iOS/Android). All platforms sync in real time for seamless trading.
Our support team is available 24/5 via live chat, email, and support ticket. You can find all contact options in the “Help” or “Support” section of the platform. For urgent issues, we recommend using live chat for the fastest response.
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